Shipping/Return Policy

Returns for Genie Industrial products must be made within 30 days from the date of purchase, unless otherwise indicated. Simply contact Genie Industrial at 845-565-2070 to receive full credit. Proof of purchase is required.

Please note that refunds are for the cost of the products only - return shipping charges are not refundable. Customers are responsible for all return shipping charges and making any return shipment arrangements.

All returns must be shipped in resalable condition in the original packaging, and are subject to inspection for damage or misuse prior to issuance of a credit or refund. Refunds will be credited following the receipt of the product

Shipping and Handling

For all returns, shipping and handling charges are non-refundable. The customer is responsible for shipping charges on the returned merchandise and should ship the product using a method that allows the package to be traced. The shipment should also be insured.

Shipping charges are calculated based on the actual weight, distance traveled and type of shipping service you specify (ground, next day, second day). 

All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent UPS.